Refund Policy

Refund & Returns Policy

Last Updated: March 2026

At Outhouse Branding Inc., we take pride in the quality of our work and are committed to ensuring your satisfaction. Due to the custom nature of our products, our refund and return policy operates as follows:

1. Custom Orders

As the majority of our products are custom-made (screen printed, embroidered, sublimated, or otherwise personalised), they are produced specifically to your specifications. Therefore:

• Custom orders are non-refundable once production has begun.
• If you need to cancel a custom order, please notify us as soon as possible. Cancellations made before production begins will receive a full refund.
• Cancellations made after production has started may be eligible for a partial refund at our discretion, minus any costs already incurred.

2. Defective or Incorrect Orders

If your order arrives with defects or errors that are our responsibility, we will make it right:

• Reprints or replacements will be provided at no additional cost for orders with manufacturing defects, incorrect branding, or items that do not match the approved proof.
• You must notify us of any defects or errors within 48 hours of receiving your order.
• Please provide photographs of the defective items along with your order number when reporting an issue.
• We reserve the right to inspect returned items before issuing a replacement or refund.

3. Blank (Unprinted) Garments

Blank garments purchased without customisation may be returned or exchanged under the following conditions:

• Items must be returned within 14 days of purchase.
• Items must be in their original condition — unworn, unwashed, and with all tags attached.
• Proof of purchase is required for all returns and exchanges.
• Refunds for blank garments will be issued to the original payment method within 5–10 business days of receiving the returned items.

4. Exchanges

We understand that sizing can vary between brands and styles. If you need a different size:

• Size exchanges for blank garments are available subject to stock availability.
• For custom orders, size exchanges may incur additional production costs.
• Please contact us to arrange an exchange before returning any items.

5. Refund Processing

• Approved refunds will be processed within 5–10 business days.
• Refunds are issued to the original payment method (Fygaro / credit card).
• Shipping or delivery costs are non-refundable unless the return is due to our error.

6. How to Request a Return or Refund

To initiate a return, exchange, or refund request:

1. Email us at sales@outhousebranding.com with your order number and details of the issue.
2. Include photographs of any defective items.
3. Our team will respond within 1–2 business days with instructions.

7. Contact Us

For questions about our refund policy, please reach out:

• Email: sales@outhousebranding.com
• Phone: +1 (246) 426-7588
• Address: Unit 1B Building #14, Wildey Industrial Estate, Wildey, St. Michael, Barbados BB14006